Fulfillment Policy Last updated: August 22, 2024
Linx Digital, Linx Ventures LLC, Linx University (LinxDigital.com) Fulfillment Policy for Payments via Stripe®: This Fulfillment Policy outlines the terms for purchase orders paid through Stripe®. By making a payment, you agree to these terms.
Fulfillment Policy: This Fulfillment Policy (the “Policy”) informs you about our delivery policy and the rules and guidelines relating to the refunds for services purchased from our Company. Please read this Policy carefully to understand your rights and also understand the requirements for refunds. Our services are billed in U.S. Dollars. All payments are securely processed through Stripe®. Linx Digital does not store any credit card details
We are dedicated to providing high-quality digital goods and online training to our valued customers. This fulfillment policy outlines the terms and conditions regarding the delivery and access to our digital products. By purchasing from us, you agree to the terms outlined in this policy.
1. Order Processing
1.1 Immediate Access: Upon successful payment, you will receive an email confirmation containing the download link or access credentials for your purchased digital goods and online training. This email is typically sent within minutes of your purchase. If you do not receive this email, please check your spam or junk folder before contacting our support team.
1.2 Email Accuracy: Ensure that the email address you provide during the purchase process is accurate and current. We are not responsible for any delays or non-receipt of access details due to incorrect email addresses provided by the customer.
2. Digital Goods Delivery
2.1 Download Links: Download links for digital goods (such as eBooks, software, or multimedia files) will be included in the order confirmation email. These links may be time limited and may expire after 365 days. If you experience any issues with your download link, please contact our support team for assistance.
2.2 File Formats: Our digital goods are available in standard formats (e.g., PDF, MP3, MP4). It is the customer's responsibility to ensure that they have the necessary software and hardware to access and use these files.
3. Online Training Access
3.1 Account Creation: Access to online training modules will be provided through our online learning platform. You may be required to create an account using the email address provided at the time of purchase.
3.2 Login Details: Your login credentials and instructions on how to access the training modules will be sent to you via email. Please keep this information secure and do not share it with others.
3.3 Training Duration: Access to online training modules may be time-limited. The duration of access will be specified in the course description and confirmed in your order details. Extensions may be available upon request and are subject to additional fees.
4. Refunds and Cancellations
4.1 Refund Policy: Due to the nature of digital goods and online training, all sales are final. We do not offer refunds or exchanges once the purchase is completed and access is granted, except in cases where the digital product or online training is defective or not as described.
4.2 Defective Goods: If you encounter any issues with a digital product or online training module, please contact our support team within 7 days of purchase. We will investigate the issue and, if necessary, provide a replacement or correct the problem.
5. Customer Support
5.1 Contact Us: For any questions or issues related to your order, please contact our customer support team at accounts@linxdigitalagency.com. Our support team aims to respond within 3 business days.
5.2 Technical Assistance: For technical difficulties related to accessing or using our digital goods and online training, please refer to our FAQ section or contact our support team for further assistance.
6. Updates to This Policy
6.1 Policy Changes: We reserve the right to update or modify this Fulfillment Policy at any time. Any changes will be posted on our website with the updated effective date. It is your responsibility to review this policy periodically to stay informed of any updates.
Please see our entire privacy policy at the following url: https://linxdigital.com/privacy-policy
7. Governing Law
7.1 Jurisdiction: This Fulfillment Policy shall be governed by and construed in accordance with the laws of Wyoming, USA, without regard to its conflict of law principles.
